Frequently Asked Questions

Please click on any of the following Frequently Asked Questions to view our response.

1. Who are we?
2. How secure is our online payment system?
3. Do we record credit card numbers?
4. Do customers have to pay online or are there alternative payment methods?
5. Is there any advantage in purchasing through the website rather than from our store?
6. What are the delivery times?
7. When will the products be delivered and what will the freight company do if you are not at home?
8. What is our refund and return policy?
9. What is our colour accuracy policy?
10. Can changes be made once orders are placed?
11. What happens if measurements are not correct?
12. What are our office hours?
13. What happens if there is freight damage?
14. What happens if you want a product/colour not listed?
15. If I live outside of Australia, can I buy from you?

** If your question is not listed, phone us on 1300 304 661 or email info@beautifulblinds.com.au **

Responses to our Frequently Asked Questions:

Who are we?

We are a family run business that have been operating in the window furnish industry since 1984. After 30 years in Tasmania we relocated to Queensland in 2013 where we have a showroom on Bribie Island. We have an excellent reputation and provide quality made to measure products. Our clients over the years have included hotels, hospitals, aged care facilities, schools, universities, churches, commercial businesses and most importantly a great number of domestic clients. We aim to please.

How secure is our online payment system?

Our online services are secure! When you place any order, all of your information is processed through our secure server. Beautiful Blinds utilises industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. We do not personally see your credit card details - these are sent direct to the banks computer. If you would prefer not to place your order online simply call us at the phone number at the top-right of this page and a customer service representative will take it for you.

For further information on our secure credit card system, please click here.

Do we record credit card numbers?

No! We will not store your credit card number. For orders made online, we do not personally even see your credit card details - these are encrypted and sent securely and directly to the banks computer.

Do customers have to pay online or are there alternative payment methods?

We are happy to receive bank cheques, personal cheques and money orders, however, if you pay by cheque, please allow us 5-7 days for your cheque to clear. We also accept Visa and Mastercard via our secure online payments system.

What are the delivery times?

Approximate delivery time for all blinds is 2 - 3 weeks except for Honeycomb Blinds, which will take 3 - 4 weeks.

Delivery times are given as estimates only based on normal production times. Production times also vary from product to product. Orders comprising of different window furnishing products will be shipped as each product is completed. Estimated delivery times are based on working days and exclude weekends, public holidays and factory shutdowns. If you have a particular deadline please notify us at the time of placing your order and we will do our utmost to meet your deadline. Beautiful Blinds cannot be held responsible for shipping delays beyond our control.

When will the products be delivered and what will the freight company do if you are not at home?

We will endeavour to deliver within 21 days of order but this is dependent on product and time to deliver to your home. Should you not be home when the courier calls, a calling card will be left with a phone number for you to call to arrange a suitable delivery time. Please be aware that if a second delivery is required some freight companies will charge a redelivery fee. If there is a safe place that your blinds may be left, please indicate this on your order and blinds will be left without you signing for them. We deliver anywhere in Australia by Fedex, Direct Freight, Cope Transport and Toll.

What is our refund and return policy?

All our products are custom made to your specifications, therefore, we do not accept returned goods or give refunds. Changes or cancellations may be made within 48 hours of placing your order, thereafter no changes or cancellation may be made. Therefore, please carefully check your order before placing it. If you find that you have made an error in your order or you wish to cancel it you may contact us within 24 hours on 1300 304 661 between 9:00am -4:30pm (EST) Monday to Saturday. After this time your order would have been started and we cannot change it once manufacturing has commenced.

We recommend that you print out a copy of your order at the time of ordering, for your records. You can then easily check the contents of your order when it arrives. If when your order arrive you find it is not what you ordered, you have 7 days to advise us that the order is incorrect and we will replace the incorrect items as quickly as we can.

Damage: All our blinds are custom made to your measurements. All blinds are inspected upon leaving the factory. Please inspect your blinds carefully when you unpack them. If there are any noticeable imperfections please immediately take a photo and email the picture to us for evaluation within 7 days or receipt of the order. Should the imperfection be deemed a factory error your blind will be replaced. If we find that the blind has been damaged by yourselves either when being unpacked (example, cut cords, unwrapped with dirty hands, damaged when being put up, dropped and dented), we will not be responsible for replacement. Blinds can be returned to the factory for repair. If you are deemed to have been responsible for the damage, then this will be at your cost. We are not responsible for the installation of your blinds, or responsible for the incorrect installation of your blinds that results in the blind operating incorrectly.

What is our colour accuracy policy?

Although utmost care has been taken to ensure that the colours printed on our web site are accurate, actual colours will vary. In addition, subtle colour differences and textures may not be fully appreciated on some systems due to differences in computer monitors. As our products are all made to measure, and can not be returned, you need to be sure that any colour variations that are possible from our scanning of the actual samples are acceptable to you. If an exact colour match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal dyelot colour variations as stated by the manufacturers.

All natural timber products will vary in colour due to the natural grains inherent in the timber. Western red cedar is graded light - medium and medium - dark, and variations will be apparent within these gradings. It is therefore important to order all blinds for the same room at the same time to ensure that all blinds are manufactured from the same batch of timber.

"Back lighting" happens when light filters in through translucent fabrics from behind. Our swatches do not show you the effect of back lighting, which can soften colours and highlight fabric textures.

Can changes be made once orders are placed?

Changes or cancellations may be made within 48 hours of placing your order, thereafter no changes or cancellation may be made. Therefore, please carefully check your order before placing it. If you find that you have made an error in your order or you wish to cancel it you may contact us within 24 hours on (1300 304 661) between 9:00am -4:30pm (EST) Monday to Saturday. After this time your order would have been started and we cannot change it once manufacturing has commenced.

Beautiful Blinds reserves the right to cancel your order if:

• Your Financial Institution has declined your payment.
• We cannot complete your order due to either a product being discontinued or temporarily out of stock. In either instance we would contact you to offer a suitable replacement.
• There has been a website malfunction, or a price listed incorrectly due to a typographical error on the website.

If Beautiful Blinds do cancel your order we will re-credit your credit card immediately and notify you via email that this has been done. Beautiful Blinds will not be held liable for any compensation due to the cancellation of any order.

What happens if measurements are not correct?

You determine the exact drop (height) and width you want your blind. The factory will make your blind the exact size you specify. Our measurement guide gives details on how to measure the sizes for your blinds.

For both inside and outside mounts the finished measurements of the window treatment are from the top of the headrail to the bottom of the bottomrail for the height. The width is from the left edge of the window treatment to the right edge.

What are our office hours?

Our office hours are 9:00am - 4.30pm Monday to Friday and 9:00am - 12:30pm on Saturdays (Eastern Standard Times). Our telephone number is 1300 304 661.

Our showroom is located at 2/43 Benabrow Avenue, Bellara, 4507

What happens if there is freight damage?

It is important that you inspect your merchandise as soon as you receive it and notify Beautiful Blinds immediately if the merchandise has been damaged in shipment. If the packaging appears damaged please indicate this on the consignment note that you sign on receipt of the goods. Inspect the goods to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify Beautiful Blinds that the merchandise has been damaged in shipment or was made incorrectly within 7 days of the date that the merchandise is delivered to you, Beautiful Blinds will have the damaged blinds either repaired or replaced at no cost to you. If you do not notify Beautiful Blinds that the merchandise has been damaged in transit during this 7 day period, Beautiful Blinds will not be held responsible for the repair or replacement of the damaged merchandise.

What happens if you want a product/colour not listed?

We have other products and fabrics available. If you give us a call or email us with the details of what you are looking for, we will be happy to find the product, or discuss options with you.

If I live outside of Australia, can I buy from you?

If you live outside of Australia, you are welcome to purchase from us, but you will have to contact us directly to organise delivery to you. These charges will vary depending on weight and where you live. You should also take import restrictions in your own country into account as we cannot be held responsible for additional charges that may be imposed by customs.

** If your question is not listed, phone us on 1300 304 661 or email info@beautifulblinds.com.au **